Her Story:
Dada is a Customer Service & Quality Manager with over 15 years experience implementing service quality in the financial environment, covering banking and credit card products and services. Her hands-on insistence and work ethic demonstrated her sustained delivery of high customer satisfaction scores made effective by process improvement & simplification, metrics, and service training.
Despite the financial rigidity and business conservatism of her career training by one the most influential banking institutions globally , Dada uses her practice to best understand the customer journey and is a strong believer of what a positive customer experience can provide.